CRM · Sales Operations · Technical PM

Ronald
Rivas

MBA-trained professional specializing in Salesforce CRM, sales operations optimization, and enterprise solutions delivery — bridging business strategy with scalable technology.

Ronald Rivas
Ronald Rivas
CRM & Sales Operations Professional
3+
Years Salesforce
6+
Years in Solutions
MBA
INCAE & UNC
2
Languages
About

Strategy-Driven.
Technology-Enabled.

I am a results-oriented professional with an MBA from INCAE Business School — one of Latin America's most prestigious institutions — and an international exchange at UNC Kenan-Flagler Business School, ranked among the top 20 MBA programs in the United States.

My career spans enterprise CRM implementation, sales operations optimization, and solutions delivery across complex, multi-stakeholder environments. I bring analytical rigor and executive-level communication to every engagement.

I specialize in Salesforce CRM, translating business requirements into scalable technical solutions that align sales teams, streamline operations, and accelerate revenue outcomes.

Competencies

Skills & Tools

Salesforce CRM85%

CRM implementation, pipeline architecture, workflow automation, and enterprise solutions delivery.

SQL & Data Analysis75%

Querying, structuring, and interpreting data to support reporting and business decisions.

Excel & Pivot Tables90%

Advanced modeling, pivot analysis, and executive dashboards for sales forecasting.

Scrum / Agile PM80%

Product Owner managing cross-functional sprint cycles, backlog prioritization, and delivery.

RapidMiner70%

Machine learning pipeline design and data modeling for operational analytics.

Technical Project Mgmt82%

End-to-end enterprise project delivery with full stakeholder alignment and execution ownership.

Featured Work

CRM & Salesforce Implementations

01
Salesforce · CRM Implementation
Enterprise CRM Implementation & Pipeline Architecture

Led end-to-end Salesforce CRM implementation for a multi-team sales organization — defining requirements, configuring pipeline stages, and establishing reporting frameworks that gave leadership real-time revenue visibility.

SalesforcePipeline ManagementRequirementsStakeholder Alignment
02
CRM · Data Migration
CRM Data Migration & Process Standardization

Designed and executed a structured data migration into Salesforce, preserving data integrity with zero operational disruption. Standardized field structures, validation rules, and user permissions across departments.

Data MigrationSalesforce AdminProcess DesignQA
03
Sales Operations · Automation
Sales Process Automation via CRM Workflow Engine

Architected automated CRM workflows eliminating manual handoffs between sales and operations. Reduced reporting cycle time and improved data accuracy, enabling faster, data-driven decisions on pipeline and quota attainment.

Workflow AutomationSales OpsSalesforce FlowsKPI Reporting
Career

Professional Experience

2024 – Present
Sales Operations Professional
CRM Solutions & Enterprise Delivery

Driving CRM implementation projects and leading technical project management initiatives across enterprise environments. Focused on aligning sales processes with scalable technology to improve operational efficiency and revenue visibility.

Oct 2023 – Feb 2024
SaaS Product Owner
Terra · Solar Energy

Acted as Product Owner for a SaaS-based sales platform, managing the product backlog, coordinating with development and operations teams, and ensuring sprint deliverables aligned with business priorities and customer needs.

Sept 2019 – Apr 2022
Solutions Delivery Manager
Sistematica

Primary liaison between business stakeholders and technical teams across multiple enterprise client engagements. Owned business analysis, requirements definition, and end-to-end project execution — delivering technology solutions on time and within scope.

2022 – 2023
Career Break — U.S. Relocation
International Transition

Managed a structured international relocation to the United States, demonstrating long-term planning, legal research proficiency, and disciplined self-management throughout a complex multi-stage transition.

Academic Background

Education & Credentials

🎓
MBA
Master of Business Administration
INCAE Business School · Costa Rica

One of Latin America's most prestigious MBA programs. Focused on strategic management, operations, and innovation with strong emphasis on global business leadership and analytical decision-making.

🏛️
MBA Exchange
International Exchange Program
Kenan-Flagler · UNC Chapel Hill

Exchange semester at a top-20 U.S. MBA program. Gained deep exposure to corporate strategy, cross-cultural leadership, and the North American business landscape.

Contact

Let's Build
Something Great.

Whether you need a CRM implemented, a sales operation optimized, or a strategic technical project lead — I would be glad to connect and explore how I can contribute.

Location
Miami, Florida · USA
Specialization
Salesforce CRM · Sales Ops · Technical PM
Education
MBA — INCAE & UNC Kenan-Flagler
Languages
English · Spanish